Privacy Policy

Information We Collect

We collect information that enables us to deliver a secure, personalised, and compliant gaming environment. When you create an account or use our services, we may gather details such as your full name, date of birth, residential address, email address, and telephone number. Payment information, including card details and transaction records, is also collected solely for the purpose of processing deposits and withdrawals.

In addition to information you actively provide, our systems automatically record technical data. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site, and general interaction patterns. Where required by law or our licensing conditions, we may also request identity verification documents to comply with anti-money laundering and responsible gambling obligations.

How We Use Your Information

Your personal data is used to create and manage your gaming account, process transactions securely, and provide customer support when needed. We also utilise it to verify your age and identity, prevent fraud, and meet regulatory requirements set by our licensing authorities. With your consent, we may send personalised offers, bonuses, and updates that we believe will enhance your experience with us.

Usage data helps us understand how our platform is used so we can improve functionality, fix technical issues, and develop new features. We do not use automated decision-making processes that produce legal or similarly significant effects without human oversight.

Sharing and Disclosure

We never sell your personal information to third parties. We may share data with carefully selected partners who assist in operating our services, such as payment processors, game providers, hosting services, and marketing agencies working on our behalf. All such partners are contractually obliged to maintain the same high standards of data protection that we uphold.

Disclosure may also occur when required by law, for example to licensing bodies, regulatory authorities, or law enforcement agencies where we have a legal duty to report. In the event of a business restructuring, merger, or acquisition, your information may be transferred as part of the overall assets, subject to the same privacy protections outlined here.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, maintain your logged-in status, analyse traffic, and improve site performance. These technologies may collect anonymous statistical data about how visitors use the platform.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to access particular features or games. We regularly review the cookies we use to ensure they remain necessary and proportionate.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, accidental loss, misuse, or disclosure. These measures include encryption of sensitive data, secure servers, access controls limited to authorised personnel, and regular security reviews.

While we take every reasonable precaution, no system can guarantee complete security. Should a data breach occur that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority in accordance with legal requirements.

Your Rights

You have several rights regarding the personal data we hold about you. These include the right to access a copy of your information, request correction of inaccurate details, ask for deletion when we no longer have a lawful reason to retain it, and withdraw consent for marketing communications at any time.

To exercise any of these rights, simply contact our customer support team. We will respond to your request without undue delay and, in any event, within one month. There may be circumstances where we cannot comply fully with your request, in which case we will explain our reasoning clearly.

International Transfers

Some of our service providers are based outside the UK. When we transfer your personal data to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place, such as approved contractual clauses or certification schemes that meet UK standards.

Retention of Data

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Once it is no longer needed, we securely delete or anonymise it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website, and we will notify you of any material changes through a prominent notice or direct communication.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact our support team via live chat or by emailing our customer service address listed on the website. We are committed to resolving any concerns you may have promptly and transparently.